The Service Provider shall, at the convenience of the Client, be responsible for sponging or bathing, administering oral medication (upon consent of the family), checking vital signs, and providing companionship.
The Client or their representative shall not ask the Service Provider to perform any household work, including personal work for other family members, fetching medicines or groceries from outside, kitchen work, cooking, washing utensils, or laundry.
Domestic work or any kind of household work is not included in any services provided by IndiMac Healthcare.
Activities not mentioned in the Service Agreement shall not be performed by the Service Provider.
IndiMac Healthcare Company, its management team, and its Service Provider are not responsible for performing any activities outside the agreed scope.
If Service Provider perform any activity not mentioned in the Agreement, IndiMac Healthcare Management shall not be responsible for any consequences arising from such activity and shall not be liable for the same.
IndiMac Healthcare is responsible for providing services strictly as per the Agreement. No changes in services, time, place, or duration shall be made without prior approval.
The Service Provider deputed by the Company shall provide care and support only during the specified time limits authorized by the Company. If changes are required, the Client must obtain prior approval from the assigned Coordinator.
Services shall be provided for the hours and days requested by the Client and in accordance with this Agreement at the venue identified at the time of execution.
The Client shall schedule the Service Provider’s hours through IndiMac.
Any change in services or duration may be initiated by the Client or their representative through a phone call, written communication, or mobile application, with a minimum of two (2) days’ advance notice.
A change in venue shall be permitted only with five (5) days’ advance notice to IndiMac.
The venue cannot be changed to a location outside the agreed service area.
In case of a change of venue, IndiMac may, at its discretion, change the Service Provider and revise payment terms.
The Client cannot insist on retaining the same Service Provider at the same charges at the new venue.
While the Company considers client preferences regarding assigning the same Service Provider, if the assigned Service Provider fails to join duty, resigns, or is unable to continue, the Company shall arrange a replacement as required.
If the Company is unable to arrange a replacement due to unavoidable circumstances, payment for the specific duration shall be deducted from the final payment.
As IndiMac provides planned home healthcare services, it does not provide emergency or critical care services.
If the Service Provider fails to reach the Client’s residence and any adverse event or emergency occurs, the Company shall not be responsible. However, a refund for the specific duration shall be provided.
The Client and/or their representative shall ensure minimum sleeping time and proper living facilities at the Client’s residence, as mentioned in this Agreement.
The Service Provider must be provided with a proper seating area and access to a lavatory.
In residential (24-hour) care, the Service Provider must be provided with two meals and breakfast daily.
For 12-hour duty, breakfast or tea/snacks shall be provided.
Courtesy and respectful behavior toward Service Provider are expected.
The Client shall provide all supplies required for the safe execution of personal care.
Any medical or non-medical equipment, consumables, medicines, or other required items must be provided by the Client or relatives.
IndiMac may facilitate procurement, and payment shall be made by the Client immediately as per actual cost.
If minimum facilities are not provided for 24 continuous hours, the Service Provider shall inform IndiMac, which shall notify the Client.
If facilities are not resumed after notice, the Service Provider may withdraw from the residence until facilities are restored.
IndiMac conducts background verification of qualifications and previous employment history of Service Providers.
These qualifications are disclosed to the Client at the time of Agreement execution, and the Client confirms satisfaction regarding suitability.
IndiMac shall endeavour to assign a single Service Provider for the duration of the Agreement.
However, the Company reserves the right to change or substitute the Service Provider for leave, festivals, holidays, or emergencies.
Replacement may be requested in cases of:
IndiMac requires a minimum of three (3) days to provide an alternate Service Provider.
If a Service Provider leaves, a new available Service Provider shall be assigned, and the Client must cooperate.
The Service Provider is not a substitute for emergency healthcare or regular medical care provided by a doctor.
Service Providers shall only administer or assist with oral medication prescribed by a doctor, as instructed by the Client or representative.
Service Providers shall not prescribe medicines or procedures.
Nursing and physiotherapy services shall follow the scope of work and doctors’ instructions.
Third-party doctors or providers are responsible for their own services.
IndiMac does not provide emergency services.
In case of an emergency, the Patient must be shifted to the nearest hospital by relatives.
If no relative is available, the Service Provider may take necessary action to shift the Patient. Expenses shall be borne by the Client.
IndiMac may provide tele-consultation, lab tests, medicine delivery, equipment at home, and E-reports/E-prescriptions on demand.
The Agreement automatically terminates upon expiry unless renewed in writing.
Either party may terminate with 48 hours’ written notice.
Immediate termination by IndiMac may occur in cases of:
After termination, the Service Provider shall not continue services.
IndiMac acts solely as an intermediary aggregator between the Client and the independent Service Provider.
Service Providers are independent contractors.
IndiMac shall not be liable for civil or criminal claims arising from their actions.
IndiMac shall provide reasonable coordination support where legally permissible.
Disputes unresolved within 30 days may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
Venue: Anand, Gujarat
Language: English
The Arbitrator’s decision shall be binding.
IndiMac and the Service Providers are not responsible for adverse events, infection, harm, sentinel events, or death.
No compensation shall be payable.
This Agreement is governed by the laws of Anand, Gujarat, India.
Jurisdiction lies exclusively with the courts of Anand.
Service Providers shall report to IndiMac’s nursing team as required.
The family shall be updated twice within 24 hours; international relatives shall be updated once daily digitally.
Only one person shall coordinate payments.
IndiMac shall not issue medical, death, or fitness certificates.
The next of kin must be available during service.
IndiMac is not responsible for theft, loss, or misplacement.
Communication must be through the Company Coordinator only.
Both parties shall provide 7 days’ notice before discontinuation.
Service provider pays
Security/ex-gratia
Benefits, training, uniform, ID
Risk management
Company service charges
Platform fee
Payment must be made in advance within 48 hours.
Non-payment leads to discontinuation.
No refund on cancellation without a valid reason.
The Client shall not directly hire the Service Provider for one year.
The Client/Patient acknowledges that the cyber security precautions are provided only for safety and awareness, and IndiMac shall not be liable for any loss, damage, data misuse, cyber fraud, or unauthorized digital or financial activity arising from the Client's/Patient's failure to follow these precautions, including sharing passwords, OTPs, devices, or sensitive information.
The Client/Patient understands that the Care Taker is an independent service provider and IndiMac's role is limited to coordination and facilitation only; however, IndiMac will provide reasonable assistance and coordination support in case of any suspected cyber security issue, without assuming any legal or financial liability.
(All original declarations retained and grammatically corrected without removing repetition.)
I have read and understood the Terms and Conditions of the Home Care Services Agreement of IndiMac (IndiMac Healthcare Pvt. Ltd.), and I affirm that I shall abide by all the terms and conditions in their letter and spirit.
I hereby declare and give consent for home healthcare services (medical, nursing, paramedical, non-medical, and telemedicine) as planned by the treating doctor, healthcare team, relatives, or family members.
I understand that service providers engaged through IndiMac shall not render medical advice or prescribe medication.
I undertake to inform them of all existing medical conditions and allergies.
I understand that any deterioration in health due to doctor-prescribed medication cannot be attributed to the service provider or IndiMac.
I acknowledge that no guarantee has been made beyond what is explicitly stated in this Agreement.
I authorize IndiMac to contact me via telephone/SMS/E-mail/WhatsApp for communication purposes.
I confirm that I am the immediate next of kin and authorized decision-maker.
I accept responsibility for payment within 48 hours as per the estimate provided.
IndiMac Healthcare Pvt Ltd
(A Home Healthcare Company)
Last Updated on :01.02.2026
These Terms and Conditions, along with the Privacy Policy published on our website, form a legally binding agreement between you (“User”) and IndiMac Healthcare Pvt Ltd (“IndiMac” / “Company”).
This Agreement governs your access to and use of:
The IndiMac website and digital platforms
Any IndiMac-branded software applications through which the Company offers its services
All home healthcare and related services provided by IndiMac
The IndiMac name, brand, and trademarks are those of IndiMac Healthcare Pvt Ltd. IndiMac Healthcare Pvt Ltd is the business operator of the home healthcare and related services offered under that brand and is the Data Fiduciary that determines the purposes for which personal data of Users are processed. Navidad Infotech Pvt Ltd is an independent third-party information-technology service provider. It is the developer and maintainer of the IndiMac-branded website, portal, digital platform, and mobile applications, which are hosted on Navidad Infotech Pvt Ltd’s servers and information-technology facilities. All information-technology services, products, resources, infrastructure, and IT-related personnel in connection therewith are furnished and administered by Navidad Infotech Pvt Ltd. Navidad Infotech Pvt Ltd is not involved in, and has no role in, IndiMac’s finance, business, medical, clinical, operational, or commercial affairs. IndiMac Healthcare Pvt Ltd holds a licence to use such information-technology services, resources, infrastructure, applications, and code as are made available by Navidad Infotech Pvt Ltd for IndiMac’s business operations. That licence does not confer upon IndiMac Healthcare Pvt Ltd any right of access to source code, technical documentation, or servers.
Navidad Infotech Pvt Ltd and its directors, officers, employees, contractors, agents, and affiliates (the “Protected Parties”) are not parties to any contract of healthcare or other service between the User and IndiMac Healthcare Pvt Ltd; are not in partnership, joint venture, agency, employment, or profit- or loss-sharing with IndiMac Healthcare Pvt Ltd vis-à-vis the User; have given no warranty, guarantee, or insurance in respect of IndiMac’s line of business; and owe the User no duty of care. The User is not a consumer of any Protected Party and has paid no consideration to Navidad Infotech Pvt Ltd. IndiMac has not paid Navidad Infotech Pvt Ltd fees commensurate with industry-standard charges for equivalent information-technology services and infrastructure, and no Protected Party has assumed IndiMac’s operational, medical, consumer, or personal-injury risk. IN EVERY CASE AND TO EVERY CAUSE OF ACTION, HOWSOEVER FRAMED, INCLUDING WITHOUT LIMITATION CLAIMS UNDER THE CONSUMER PROTECTION ACT, 2019 AND CLAIMS FOR DEATH OR PERSONAL INJURY, the User irrevocably waives, releases, and forever discharges the Protected Parties from, and covenants not to sue the Protected Parties in respect of, any and all claims, losses, damages, costs, penalties, and liabilities of any kind, whether in contract, tort (including negligence), statute, equity, or otherwise, arising out of or in connection with IndiMac’s business or medical operations; any incident occurring by offline, online, in-person, or digital means; IndiMac’s use of data, technical services, or the IndiMac-branded digital interface; compliance, regulation, penalties, personal-data incidents, technical errors, accidents, issues, fraud, disputes, force majeure, or natural disaster. The User’s sole and exclusive recourse shall be against IndiMac Healthcare Pvt Ltd. The provisions of the Grievance Officer / Data Protection Officer page relating to the Protected Parties are incorporated into this Agreement by reference and form a material part hereof.
All content, materials, and services provided through the website are offered on an “as available” basis.
IndiMac does not provide any express or implied warranty regarding:
Accuracy
Reliability
Timeliness
Performance
Suitability for a specific purpose
You acknowledge that errors or inaccuracies may occur, and to the fullest extent permitted by law, IndiMac disclaims liability arising from such issues.
Access to IndiMac services is restricted to individuals who are at least 18 years of age.
By registering, accessing, or using our services, you represent and confirm that:
You are legally competent to enter into binding agreements
You meet the minimum age requirement
You agree to abide by these Terms & Conditions
This Agreement shall be interpreted and governed in accordance with the laws of India, including but not limited to:
The Indian Contract Act, 1872
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
The Information Technology (Intermediary Guidelines) Rules, 2011
Any disputes shall be subject to the jurisdiction of the Anand, India.
Your continued use of IndiMac’s website or services signifies your acceptance of these Terms.
If you disagree with any part of this Agreement, you are advised to discontinue use of the website and services immediately.
All decisions made based on information available through IndiMac are undertaken at your own discretion and risk.
It is your responsibility to ensure that the services or information provided meet your individual healthcare needs and expectations.
By availing medical consultation services, you authorize IndiMac and its associated medical professionals to electronically access, review, and exchange relevant medical information, including:
Personal health details
Ongoing medications
Information disclosed in consultation forms
You affirm that all details submitted are accurate, complete, and not misleading.
Prescriptions are issued based solely on the medical evaluation conducted. IndiMac shall not be responsible for adverse reactions, side effects, or complications resulting from prescribed treatments where full and accurate information was not provided.
Skilled nursing services are delivered by qualified and registered nursing professionals.
These services may include:
Clinical observation and monitoring
Direct patient care
Medication management
Guidance and training for family caregivers
Services that do not require clinical expertise or professional supervision are not categorized as skilled nursing care.
Physiotherapy sessions and related advice are provided by licensed professionals.
Patients are strongly discouraged from self-administering therapy without professional supervision.
IndiMac shall not be liable for injury, damage, or complications resulting from misuse, negligence, or failure to follow professional guidance.
Counselling support may be offered under medical supervision to address emotional, psychological, or illness-related concerns.
Such services are advisory in nature and intended to support overall well-being.
Medicines delivery and medical equipment will be provided through authorized third-party vendors.
IndiMac does not assume responsibility for:
Pricing discrepancies
Delivery delays
Product defects and non-functionality
Financial or transactional issues involving third parties
Loss and damage payment obligation
Security deposit
Unless otherwise agreed, essential resources required during home visits must be arranged by the patient or family.
IndiMac shall not be liable for damage, malfunction, or loss of customer-owned equipment.
IndiMac maintains a zero-tolerance policy toward inappropriate or abusive behaviour.
In the event of misconduct by a patient or relatives:
Services may be discontinued immediately
No refund or continuation of services will be provided thereafter
Certain procedures and services are billed separately from consultation fees, including but not limited to:
Injections
Minor procedures
Diagnostic investigations
Use of specialized instruments
Caregiver services
A routine doctor consultation typically includes:
Medical history review
Physical examination
Use of standard diagnostic tools such as stethoscope and BP apparatus
Basic essential examination equipment
Advanced procedures or specialized equipment are not included unless separately specified.
Follow-up visits and continued treatment are subject to applicable charges.
Patients are expected to be available at the scheduled appointment time. Excessive delays or unnecessary extension of service time may attract additional fees.
IndiMac reserves the right to decline service requests where:
Minimum examination requirements are not met
Adequate cooperation is not provided
Safety or ethical standards are compromised
Choosing to avail IndiMac services is solely at the discretion of the patient or family.
Where hospitalization, diagnostics, or specialist consultation is advised, IndiMac shall not be responsible for subsequent medical outcomes.
Services are available only within designated operational zones as determined by IndiMac.
Laboratory tests and investigations may require a minimum processing time depending on the nature of the service.
IndiMac operates a primarily digital and paperless system.
Physical copies of prescriptions or reports can be provided upon request and may incur additional charges.
IndiMac may accept prescriptions from other registered medical practitioners provided they are:
Issued on official letterhead
Supported by a valid registration number
Services will not be provided based on unverifiable or informal medical advice.
Prescription medications will only be dispensed upon receipt of a valid prescription from a registered practitioner.
Delivery is limited to designated service areas.
IndiMac is not liable for delays or failures caused by third-party logistics providers.
Valid payment credentials must be furnished by the user.
Users agree to pay all applicable:
Consultation fees
Subscription fees
Service charges
Applicable taxes
Platform service charge
Payments must be completed via approved digital methods.
A transaction is considered successful only after funds are credited to IndiMac’s designated account.
IndiMac shall not be liable for payment failures or losses resulting from third-party payment gateways.
Any fraudulent booking, impersonation, misuse of services, or false representation will invite appropriate legal action under applicable cyber and criminal laws.
IndiMac Healthcare Pvt Ltd
(A Home Healthcare Company Serving Families Globally)
Last Updated on: 01.02.2026
IndiMac Healthcare Pvt Ltd (“IndiMac”, “we”, “our”, “us”) understands that healthcare information is deeply personal and sensitive. Whether you are located in India, the United States, the United Kingdom, Canada, or elsewhere in the world, we are committed to handling your personal and medical information with transparency, integrity, and responsibility.
This Privacy Policy explains how we collect, use, process, store, share, disclose, and safeguard your Personally Identifiable Information (“PII”) and health-related data when you:
Visit our website
Register on our platform
Book healthcare services
Engage our home healthcare professionals
Book services from outside India (including USA, UK, Canada) for patients residing in India
Communicate with our care team
By accessing our website or using our services, you agree to the practices described in this Policy.
This Policy applies to:
Individuals residing in India
Patients receiving healthcare services within India
Non-Resident Indians (NRIs)
Family members booking services from the USA, UK, Canada, or other countries for relatives in India
If you are booking services from outside India for a patient residing in India, you confirm that you have lawful authority and appropriate consent to share the patient’s personal and medical information with IndiMac.
“Personal Information” means any information that identifies or can reasonably identify an individual.
This includes:
Name, age, gender, date of birth
Contact details (phone number, email address, residential address)
Identity proof details
Emergency contact details
Medical history, prescriptions, diagnostic reports, treatment notes
Care requirements and clinical assessments
Billing and transaction confirmations
IP address, browser type, device information
Location data where necessary for service delivery
Health-related information is treated as sensitive personal data and is handled with enhanced protection and confidentiality.
We collect only the information necessary to provide safe, efficient, compliant, and personalized healthcare services.
Collected when you:
Register or create an inquiry
Book home healthcare services
Request consultation
Submit forms on our website
Provide feedback or reviews
Interact with us via phone, email, WhatsApp, or chat
If services are booked by children, relatives, or representatives (including those residing in USA, UK, Canada, or other countries) for patients in India, we may collect patient information from them based on declared authorization.
Billing address
Transaction records
Package or subscription details
All payments are processed through authorized third-party payment gateways. IndiMac does not store credit or debit card details.
When you use our website, we may collect:
IP address
Device type
Browser type
Usage analytics
Cookies and browsing behaviour
We collect information when you:
Visit or browse our website
Register on our platform
Book healthcare services
Subscribe to communications
Request support
Communicate with our care coordination team
Your information is used strictly for legitimate healthcare, operational, regulatory, and service-related purposes, including:
Verifying identity of patient and/or booking party
Scheduling and delivering home healthcare services in India
Coordinating between doctors, nurses, physiotherapists, caregivers, and diagnostic partners
Personalizing patient care plans
Maintaining medical records
Processing payments and generating invoices
Sending appointment confirmations and care updates
Responding to queries and support requests
Improving website functionality and service quality
Complying with applicable medical, legal, and regulatory obligations
Preventing fraud, misuse, or unlawful activities
Sending promotional communications where consent has been provided
For international users (USA, UK, Canada, etc.), contact details may be used to provide health updates regarding parents or relatives receiving care in India.
We do not sell or exploit your data for unrelated commercial purposes.
Where healthcare services are booked from outside India (including USA, UK, Canada):
The booking party confirms valid authorization to share patient information.
Healthcare services are delivered within India.
Personal data may be stored and processed on servers located in India.
By using our services, you consent to cross-border transmission of information as required for care coordination and service delivery.
Currency conversion fluctuations, international banking fees, and payment gateway charges are beyond IndiMac’s control.
IndiMac follows internationally recognized principles of transparency, purpose limitation, and data minimization.
IndiMac does not sell or rent personal information.
Information may be shared only, when necessary, with:
Registered doctors and healthcare professionals
Diagnostic laboratories
Pharmacy and medical equipment partners
Payment processors and IT service providers
Legal authorities or government agencies when required by law
Business entities in case of restructuring, merger, or acquisition (subject to confidentiality safeguards)
All partners and service providers are expected to maintain confidentiality and follow applicable privacy standards.
We implement reasonable technical, physical, and administrative safeguards, including:
SSL encryption
Secure servers and monitored systems
Restricted, role-based access to medical records
Password-protected systems
Secure payment gateways
Confidentiality obligations for employees and authorized Service Provider
While we follow strong security practices, no digital system can guarantee absolute security. Transmission of data over the internet is at the user’s own risk.
Our website may use cookies and similar technologies to:
Improve user experience
Analyse visitor behaviour
Enhance website performance
Remember user preferences
Users may disable cookies via browser settings; however, certain website features may be affected. We do not permit unauthorized third-party behavioural tracking.
We retain personal and medical information:
For continuity of care
As required under applicable Indian healthcare, tax, and regulatory laws
For legitimate operational, audit, and compliance purposes
After the required retention period, data may be securely deleted, erased, or anonymized.
Subject to applicable laws, you may:
Request access to your personal information
Request correction of inaccurate data
Withdraw consent (subject to medical and legal obligations)
Request deletion of non-essential data
Opt out of promotional communications
Requests may be submitted through our official contact channels.
If consent for processing essential healthcare information is withdrawn:
IndiMac may be unable to initiate or continue certain services.
Ongoing services may be suspended where critical medical information is unavailable.
We may contact you via:
Phone calls
SMS
For purposes including:
Appointment reminders
Billing notifications
Service coordination
Care updates
Policy updates
Promotional communications (where consented)
You may opt out of promotional communications at any time.
For certain care packages:
Advance payment or deposits may be required prior to service initiation.
Deposits may be adjusted against service utilization.
Refunds, where applicable, will be processed in accordance with our refund & Cancellation Policy.
Service Cancellation:
Cancellations must be made at least 24 hours prior to scheduled service.
Late cancellations may attract applicable charges.
If a Service provider is unavailable, IndiMac will make reasonable efforts to arrange a replacement.
Misuse of services, submission of false information, fraudulent bookings, or identity misrepresentation may result in:
Immediate suspension or termination of services
Forfeiture of deposits (where applicable)
Legal action under applicable Indian laws
In the unlikely event of a data breach affecting personal information, IndiMac will:
Take immediate remedial and containment measures
Notify affected individuals where legally required
Inform regulatory authorities as mandated by applicable law
While IndiMac maintains reasonable safeguards, we shall not be liable for:
Unauthorized access caused by events beyond reasonable control
Cyber incidents despite adequate security measures
Failures or delays attributable to banks or payment gateways
This Privacy Policy shall be governed by the laws of India.
Any disputes arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts located in Anand, Gujarat, India.
IndiMac Healthcare Pvt Ltd reserves the right to modify or update this Privacy Policy to reflect:
Legal or regulatory changes
Operational updates
Service enhancements
Updated versions will be published on our website with the revised effective date. Continued use of services constitutes acceptance of the updated Policy.
For any privacy-related concerns or requests, please contact:
IndiMac Healthcare Pvt Ltd
Registered Office: Anand, Gujarat, India
Email: support@indimac.in
Phone: +91 9737665577
IndiMac Healthcare Pvt Ltd
Last Updated on: 01.02.2026
1.1 Advance Payment Requirement
A service shall be considered confirmed only upon successful receipt of the required advance payment deposit for the respective service days.
Payment cycle for long term care will be 1st to 30th of every month, however services can be booked anytime during the month by making payment of that particular month remaining days.
1.2 Verbal Confirmation Not Valid
If a client fails to complete the required advance payment, verbally confirmed services shall not be initiated under any circumstances.
1.3 Deployment Timelines & Payment Cut-Off
Morning Service Deployment
SP scheduling for the next day morning service is finalized daily at 6:00 PM.
To initiate service the following morning, payment must be successfully received before 6:00 PM on the previous day.
Any payment received after 6:00 PM will be considered for deployment subject to SP availability.
Night Service Deployment
SP scheduling for night services is finalized daily at 12:00 PM (noon).
For a same-day night service, payment must be successfully received before 12:00 PM (noon).
Any payment received after 12:00 PM will be considered for night-service deployment subject to SP availability.
1.4 Clinical Services (Subject to Availability)
Bookings for:
Nursing procedures
Doctor home visits
Physiotherapy visits
shall be accepted strictly based on the availability of qualified service providers.
Assignment may take 12 to 24 hours for procedures or visits.
Long-term care services may require up to 48 hours for deployment and confirmation.
1.5 Emergency Services Disclaimer
IndiMac does not provide emergency medical services.
However, in exceptional cases, we may attempt to arrange a service provider after 6:00 PM or for next-day deployment even if booked post cut-off. In such cases:
Availability is not guaranteed.
Additional emergency or urgent deployment charges may apply.
1.6 Operational Hours
Our standard operational hours are 8:00 AM to 8:00 PM (IST).
Requests outside operational hours will be processed on the next working schedule.
4.1 Clients must renew services at least 24 hours prior to exhaustion of their advance payment balance.
4.2 Failure to renew within this timeframe may result in:
Temporary hold of services
Discontinuation of services
Reassignment delays
IndiMac shall not be responsible for service interruption due to delayed renewal.
2.1 General Refund Policy
Once payment is made, it shall not be refunded under normal circumstances.
The paid amount will be credited to the client’s IndiMac service portal account and may be utilized for future services.
2.2 Exceptions for Refund
Refunds shall be processed only under the following conditions:
Death of the patient or elders (valid documentation required)
Permanent unavailability of competent Service Provider for the required service
Patient or elders is hospitalised in the critical conditions and not recovered and returnee to home.
2.3 Discount & Offer Adjustment
In case of eligible refund:
All applied discounts, promotional offers, or special pricing benefits shall be withdrawn at the time of refund.
The refund amount will be calculated accordingly.
2.4 Refund Timeline
Approved refunds will be processed within 7–10 working days and credited to the same bank account or payment method from which payment was originally made.
If a client is dissatisfied with the assigned Service Provider (SP):
IndiMac will make reasonable efforts to replace the Service Provider based on the client’s genuine service-related concerns.
Replacement will be subject to the availability, suitability, and service requirements of an appropriate Service Provider.
Refunds will not be applicable solely due to dissatisfaction where a suitable replacement has been offered by IndiMac.
Refunds will not be entertained for personal preferences or repeated preferences regarding a particular Service Provider, provided the assigned SP is otherwise suitable for the required service.
Service Discontinuation Due to Requirement Fulfilment
If a client states that their care requirement has been fulfilled and they no longer require IndiMac services, the company will accept the decision after completing the required service closure formalities at the elder’s home.
The closure must be properly documented, including the reason for discontinuation and confirmation from the client/family.
Prohibition on Direct Engagement with Service Providers
Once IndiMac services have been discontinued, the client/family is strictly prohibited from directly engaging, hiring, or taking any paid or unpaid services from the Service Provider introduced/deployed by IndiMac for that client, outside the IndiMac system and without written authorization from IndiMac.
Any such arrangement will be considered a violation of IndiMac’s service terms and conditions.
IndiMac Healthcare Pvt Ltd reserves the right to hold, suspend, or cancel services under special circumstances including but not limited to:
Payment failure or non-renewal
Misbehavior or misconduct towards service provider or company’s employees
Unsafe working environment
Any form of threat to Service Provider safety
Misrepresentation of medical condition or identity
In such cases, refunds (if any) shall be processed strictly as per Clause 2 of this Policy.
By making payment and confirming services, the client acknowledges that they have read, understood, and agreed to this Service Confirmation, Refund & Cancellation Policy.
IndiMac Healthcare Pvt Ltd
Last Updated on : 01.02.2026
The information provided on the IndiMac Healthcare Pvt Ltd (“IndiMac”, “we”, “our”, “us”) website is for general informational purposes only.
While we strive to keep information accurate and up to date, we make no warranties or representations, express or implied, regarding:
Accuracy
Completeness
Reliability
Suitability
Availability
of any information, services, or related content published on this website.
Any reliance you place on such information is strictly at your own risk.
IndiMac Home Healthcare does not provide emergency medical services.
If you are experiencing a medical emergency, please immediately contact:
Your nearest hospital
Local emergency medical services
Government emergency helpline
Our services are scheduled, home-based healthcare services and are subject to availability.
Use of this website does not create a doctor-patient relationship.
Any communication through:
Website forms
Emails
Phone inquiries
does not constitute medical diagnosis or treatment unless a formal consultation has been scheduled and confirmed.
Medical advice is provided only after proper assessment by a qualified healthcare professional assigned by IndiMac.
All services listed on the website, including but not limited to:
Nursing care
Physiotherapy
Doctor home visits
Elder care
Attendant services
Medical equipment support
are subject to:
Service Provider availability
Geographic coverage
Operational limitations
Advance payment confirmation
IndiMac reserves the right to refuse or reschedule services where required for safety, compliance, or operational reasons.
If you are booking services from outside India (including USA, UK, Canada, or any other country) for a patient residing in India:
You confirm that you have lawful authority to share the patient’s medical information.
Services are delivered only within India.
IndiMac is governed by Indian laws and regulations.
Currency exchange fluctuations, international transaction fees, and banking charges are outside our control.
We do not guarantee regulatory compliance outside India.
IndiMac provides home healthcare support through qualified professionals. However:
Outcomes may vary depending on patient condition.
We do not guarantee specific medical results or recovery timelines.
Treatment decisions are based on available medical information and professional judgment.
IndiMac shall not be liable for:
Complications arising from pre-existing conditions
Incomplete or incorrect medical information provided by the patient or family
Delays caused by factors beyond our control
Our website may contain links to third-party platforms, including:
Payment gateways
Diagnostic labs
External informational resources
IndiMac is not responsible for:
Content on third-party websites
Privacy practices of third parties
Transaction failures caused by payment processors
All financial transactions are processed through authorized gateways, and IndiMac does not store credit or debit card information.
While we take reasonable steps to maintain website security:
We do not guarantee uninterrupted access.
We are not liable for temporary downtime, technical errors, or cyber incidents beyond reasonable control.
Users access the website at their own risk.
IndiMac reserves the right to suspend or terminate services in situations involving:
Unsafe working environments
Threats to Service Provider
Misconduct or abusive behavior
We prioritize the safety and dignity of both patients and healthcare providers.
This Disclaimer shall be governed by and construed in accordance with the laws of India.
Any disputes arising from use of this website shall fall under the exclusive jurisdiction of the courts located in Anand, Gujarat, India.
IndiMac Healthcare Pvt Ltd reserves the right to modify this Disclaimer at any time without prior notice.
Continued use of the website constitutes acceptance of any updated terms.
IndiMac Healthcare Pvt Ltd
Anand, Gujarat, India
Email: support@indimac.in
Phone: +91 9737665577
IndiMac Healthcare Pvt Ltd
Anand, Gujarat, India
Last Updated on : 01.02.2026
At IndiMac Healthcare Pvt Ltd, we are committed to delivering respectful, ethical, and quality home healthcare services. Every patient receiving care through IndiMac is entitled to the following rights:
Patients shall be treated with compassion, dignity, and without discrimination based on age, gender, religion, medical condition, or financial background.
All medical records, personal information, and home circumstances will be kept confidential in accordance with applicable Indian laws.
Patients and/or family members have the right to:
Understand the nature of services being provided
Be informed about care plans
Know the qualifications of assigned healthcare Service Provider
Patients or their authorized representatives may participate in care planning and discuss concerns or preferences.
Patients may report dissatisfaction or request replacement of a service provider if service quality does not meet reasonable expectations.
To ensure smooth service delivery, patients and family members are expected to:
Share complete and truthful medical history, medication details, and current health conditions.
Ensure a safe and respectful working environment for assigned healthcare Service Provider.
Patients and family members must not:
Engage in abusive behaviour
Make unreasonable demands outside the agreed service scope
Violate Service Provider dignity or safety
Services must be renewed and payments made as per agreed timelines to avoid service interruption.
IndiMac values the safety and dignity of its nurses, attendants, physiotherapists, and visiting doctors.
Healthcare Service Provider have the right to:
Work in a non-violent environment
Refuse unsafe assignments
Report abuse or misconduct
Patients and families must treat healthcare professionals with courtesy and professionalism.
Service Provider are responsible only for services agreed upon in the service plan and are not obligated to perform unrelated household duties unless specified.
All IndiMac service providers are expected to:
Deliver care ethically and professionally
Maintain patient confidentiality
Follow medical guidelines and company protocols
Inform management about any change in patient condition
Respect patient privacy and home environment
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