SERVICE PROVIDER DO'S & DON'TS
IndiMac Healthcare Pvt Ltd — Last Updated on: 01.02.2026
DO
- Arrive on time for all scheduled appointments
- Maintain professional appearance and hygiene
- Follow the care plan exactly as instructed
- Report changes in patient condition immediately
- Maintain patient confidentiality at all times
- Use the IndiMac app for all communications
- Keep your credentials and certifications current
- Treat every patient with respect and dignity
- Use appropriate PPE during care delivery
- Document care activities in the care log
- Inform the patient/family before starting any procedure
- Accept or decline assignments through the app
- Report any safety concerns through the platform
- Emergency: Call 112/108 immediately, then inform IndiMac
- Complete training modules assigned by IndiMac
DON'T
- Never arrive under the influence of alcohol or drugs
- Don't share patient information with unauthorized persons
- Don't take photos or videos of patients without consent
- Don't share your login credentials with anyone
- Don't make medical decisions outside your scope of practice
- Don't accept cash payments directly from patients
- Don't miss assignments without prior notification
- Don't use offensive language or inappropriate behaviour
- Don't provide services you're not qualified for
- Don't delay care for any reason without communication
- Don't manipulate or falsify any records
- Don't use IndiMac resources for personal gain
- Don't discriminate based on caste, religion, gender, or disability
- Don't ignore training and compliance requirements
- Don't engage with patients outside of care context
Consequences of Violations
Violation of these guidelines may result in:
- Verbal or written warning for first minor violations
- Temporary suspension from the platform
- Permanent termination of Service Provider account
- Reporting to relevant licensing/regulatory authorities
- Legal action where violations constitute criminal offences
Emergency Protocol
In case of a medical emergency:
- Step 1: Call emergency services (112 or 108) immediately
- Step 2: Inform the patient's family or emergency contact
- Step 3: Notify IndiMac through the app or call support at +91 9737665577
- Step 4: Document the incident in the care log
Note: IndiMac is a care coordination platform and does not dispatch emergency services. Service Providers must independently contact emergency services when needed.
Questions or Clarifications
If you have any questions about these guidelines, please contact:
IndiMac Healthcare Pvt Ltd
Email: support@indimac.in
Phone: +91 9737665577
